RETURN CONDITIONS

Thank you for shopping at MAOMI. If you are not completely satisfied with your order, you can return products under the following conditions. These return conditions supplement our shipping costs and shipping conditions, which are also part of our terms of business.

1. Right of withdrawal

As a consumer, you have the statutory right to withdraw from your order within 14 days without giving any reason. The withdrawal period begins on the day on which you or a third party named by you (other than the carrier) took possession of the goods. To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by means of a clear statement (e.g. by e-mail to office@maomi.de).

2. Return period and conditions

The return period is 100 days from the day of delivery.

Please return the products unused, undamaged and in their original packaging where possible. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary to examine their nature, characteristics and functioning.

Personalised or custom-made products are excluded from the right of return unless there is a production fault or defect.

3. Return shipping costs

Return shipping costs depend on the order and the reason for the return. Please check our shipping costs to see whether the return shipping costs are borne by you or by us in your case.

• Customers bear the return shipping costs if they exercise their right of withdrawal without a product defect or shipping error. For DEU, AUT, BEL, DNK, LUX and NLD, MAOMI offers free returns.

• MAOMI bears the return shipping costs if the product was damaged, defective or delivered incorrectly.

In any case, please contact our customer service at office@maomi.de before sending a return so that we can give you further instructions.

4. Return process

1. Contact: Let us know by e-mail to office@maomi.de that you would like to return an item and state your order number.

1. Packaging: Please pack the product securely, in its original packaging where possible.

1. Return: Send the parcel to the following address:

Please keep the proof of shipment until the refund has been processed.

5. Refund

We will refund the purchase price including the shipping costs (standard shipping) to your original payment method no later than 14 days after receiving your withdrawal. We may withhold the refund until we have received the goods back or until you have provided proof that you have sent the goods back. Please note that, depending on the payment provider, it may take a few days for the amount to be credited to your account.

6. Transport damage and defective goods

If you have received a damaged or defective product, please report the damage to our customer service at office@maomi.de immediately after receiving the goods. To speed up processing, please send us photos of the damaged goods and of the packaging.

In such cases, we bear the return shipping costs and make sure that you receive either a refund or a replacement for the defective product.

7. Exchange of products

A direct exchange of products is currently not possible. If you would like a different product, please return the original product and place a new order.

8. Exclusions from the right of return

• Personalised products: goods made to your specific requirements (e.g. engraved or custom-made products) cannot be returned unless they are defective.

9. International returns

For returns from countries for which we do not offer free returns (see "Return shipping costs"), please note that additional shipping costs, customs duties or fees may apply, which are to be borne by the sender. You can find more information on shipping costs in our shipping costs.

10. Contact

If you have any questions about your return or withdrawal, please contact us at:

E-mail: office@maomi.de

Phone: +4962139186807