General terms and conditions of business
GENERAL TERMS AND CONDITIONS FOR THE ONLINE SHOP
MAOMI, Dr. Uta Meeder, Augartenstraße 68, 68165 Mannheim
1. Scope
The following General Terms and Conditions (GTC) apply to all business relationships between MAOMI and its customers who use the MAOMI online shop, in the version valid at the time of the order, unless otherwise agreed in writing. Deviating GTC of the customer will only be accepted if MAOMI has agreed to them in writing.
2. Offers and conclusion of contract
The product presentations in the MAOMI online shop do not represent a legally binding offer, but a non-binding invitation to order. Deviations from images and descriptions are possible and subject to change. The customer can put the desired items in the shopping cart and complete the order by clicking the "Submit order" button, thereby submitting a binding purchase offer. The customer receives an order confirmation by email, which does not, however, constitute acceptance of the contract. The purchase contract is only concluded with the shipping confirmation by email or the delivery of the goods.
3. Product availability and delivery
The availability of the products is displayed in the online shop. Delivery is made to the delivery address provided by the customer. Different billing addresses are possible. Partial deliveries are permitted if they are reasonable for the customer and do not cause significant additional costs.
4. Transfer of risk
For consumers, the risk is transferred to the customer when the goods are handed over to them. For businesses, the risk is transferred to the customer when the goods are handed over to the carrier.
5. Prices and shipping costs
All prices in the MAOMI online shop are stated in euros and include VAT and packaging costs. Shipping costs are calculated according to the MAOMI shipping conditions and are borne by the customer, unless otherwise agreed.
6. Payment
The purchase price is due immediately. The customer can pay by credit card, PayPal or advance payment. Accepted credit cards are American Express, VISA and Mastercard. If payment is made in advance, the customer will receive MAOMI's bank details on the invoice.
7. Retention of title
MAOMI reserves ownership of the delivered goods until the purchase price and shipping costs have been paid in full.
8. Right of withdrawal
Consumers have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period begins upon receipt of the last partial delivery. To exercise the right of withdrawal, an unambiguous declaration must be sent to MAOMI by post or email. In the event of withdrawal, MAOMI will refund all payments received within 14 days as soon as the returned goods have been received or proof of shipment has been provided.
9. Warranty
MAOMI is liable for material defects in accordance with the statutory provisions.
10. Dispute settlement
MAOMI does not participate in dispute resolution procedures before consumer protection bodies. Information on online dispute resolution (ODR platform) of the EU Commission can be found at http://ec.europa.eu/consumers/odr/ .
11. Changes to the Terms and Conditions
MAOMI reserves the right to change the Terms and Conditions with reasonable notice. Changes will be published on the website www.maomi.de .
12. Data protection
Personal data is collected, processed and used in accordance with data protection regulations. Further information can be found in the privacy policy at https://maomi.de/xx .
13. Final provisions
Swiss law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers in Great Britain, the mandatory provisions of British consumer law apply. The place of jurisdiction is the registered office of MAOMI, provided that the customer is a merchant, a legal entity under public law or a special fund under public law.
FAIR DESIGN FOR PEOPLE AND PLANET
MAOMI x SRI LANKA
At MAOMI, sustainability is lived in many ways - we not only value economic and ecological sustainability, e.g. in the selection of production materials or the packaging in which the design pieces are delivered to you. Social sustainability is also of the utmost importance to us: people are always our focus, their health and dignity are respected and promoted. An example of lived social sustainability at a high level - in a country where this is not a given - is the partner factory in Sri Lanka. We produce our HOOKS, the Phone Home SLEEPING BEAR and the Stoneware ELEPHANT FEET together with our partner and thus support a company that looks after its employees like no other on the Asian continent.
Our partner factory Midaya was founded in 1968 by the father of the current managing director. Since then, the company has worked continuously to improve working conditions and the development of its employees. A key concern of the company is to expand the general knowledge of employees and give them an understanding of other cultures and religions. To promote this, Midaya organizes an annual quiz in which six teams compete against each other in various categories such as culinary, national flag and celebrity. At the same time, a painting competition is held for the employees' children, in which they paint porcelain. The painted plates are later fired and taken home by the children.
The company provides comprehensive support to employees' families, for example by covering the cost of school books. An annual outing with all employees, where a hotel is rented and various activities and competitions are organized, is another expression of the company's commitment to the well-being of its employees. Midaya offers a range of benefits to support employees. These include a health insurance fund that covers the cost of medication, free work clothes and a subsidized canteen. In case of personal or financial problems, the company stands by its employees and offers support. A company-owned charity shop allows employees to buy basic food items at discounted prices, with the cost deducted from their salary.
Midaya employees receive a salary well above the minimum wage, as well as annual wage increases that exceed inflation. The company also offers low-interest loans with an interest rate of 2%, which compares very favorably to the national interest rate of 13.5% (as of April 8, 2022). Working hours are 7:30 a.m. to 4:30 p.m., and overtime is paid. Midaya is proud that employees who stay with the company for more than six months usually spend their entire working lives there.
Midaya has never fired an employee, but has always tried to find a suitable position for everyone. However, about 50% of new employees leave the company in the first five months, which could be due to the less prestigious image of factory work in Sri Lanka. Our partner factory wants to position itself more as a design workshop in the future, as the company also runs its own design studio in addition to production. There, concepts and simple sketches from customers are turned into handmade unique pieces. Midaya works with earthenware, stoneware and porcelain and uses artisan techniques such as sculpture, glaze, colored porcelain and pen painting. In this way, the company creates unique works of art.
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